FAQ's
Is Easy Air 100% Safe?
At Easy Air, we understand that safety is a top priority—especially when it comes to products designed to support wellness and mindfulness. While our sensory breathing device is not a vape, and contains no nicotine, no battery, no heat, and no smoke, we still receive this important question often: Is it 100% safe?
Here’s what we can say with confidence:
• Easy Air is not a vape or cigarette. It does not involve combustion, vaporisation, or any electronic components, which makes it fundamentally different—and significantly safer—than traditional smoking or vaping products.
• Our flavour filters are made using food-grade ingredients and are designed to be gently inhaled through normal breathing by sucking air through the device. The flavour capsule is only activated when intentionally crushed.
• When used without crushing the flavour capsule, Easy Air functions simply as a tool for slow, controlled breathing—meaning there is likely zero exposure to any substances and thus no risk of harm.
• It can also be used without a filter at all, in which case it offers pure airflow and a 100% clean breathing experience.
That said, we must be clear:
While Easy Air uses safe, food-grade materials and has no known harmful effects, there have not yet been long-term clinical studies specifically evaluating its use. As with many wellness tools, formal medical research is still emerging.
It’s worth noting that vapes have been widely used for over a decade, and only in more recent years have studies and real-world cases begun to reveal the severe and lasting damage they can cause to the lungs and overall health. This highlights the importance of avoiding assumptions about safety in the absence of research—which is why we are transparent and cautious in how we present Easy Air.
That being said, Easy Air has already been recommended by pulmonologists, general practitioners, and mental health professionals as a helpful tool to support calm, controlled breathing—particularly for those living with anxiety, sensory processing disorders, and related challenges.
In addition to prioritising user wellness, a large part of our design, packaging, and local production is focused on being gentle on the environment. We use recyclable materials where possible and support other small South African businesses through our supply chain.
As we continue to grow, our goal remains clear: to ensure 100% safe use and to become as eco-friendly and sustainable as possible, without compromising the calming, supportive experience that Easy Air offers.
Your health, your breath, and our planet matter to us.
What types of flavoured crush filters do you offer?
We provide selection of flavored crush filters, including popular options such as Blue Ice - Ice Mint and Purple Haze - Blueberry Spearmint which are the strongest in flavour. Additionally, we offer Pink Panther - Watermelon and Green Viper - Spearmint which are a less intense flavour.
How do I use flavoured crush filters?
To use our flavoured crush filters, take out 1 filter from the filter sleeve (there are 6 individual filters in one filter stick) gently crush the ball in the centre of the filter to release the flavour. Simply insert the filter into your Easy Air device where you would screw the mouth piece on. This process enhances the overall smoking or vaping substitute experience by adding a refreshing twist to the air you breathe in.
What is the composition of flavoured crush filters?
The filters contain food grade ingredients in the flavoured crush ball which sits inside the centre of the filter. As the flavour is not being heated by an electronic device or battery, there is no chemical liquid vapor, or smoke from a burning cigarette going directly into your lungs. The filters mostly create a sense of taste and flavour in your mouth to make your transition from vaping or smoking to your Easy Air device a lot more pleasurable.
Ingredients are:
Watermelon: Filter flavour composition: medium chain triglyceride (food grade); watermelon flavour (food additive grade) l-menthol (food additive grade) (JAPAN) This product does NOT contain any of the following: Nicotine, tar, batteries, smoke.
Blueberry Spearmint: Filter flavour composition: medium chain triglyceride (food grade); grape & berry flavour (food additive grade) l-menthol (food additive grade); spearmint falvour (food additive grade) (JAPAN) This product does NOT contain any of the following: Nicotine, tar, batteries, smoke.
Ice Mint: Filter flavour composition: menthol; menthone; isomenthone. This product does NOT contain any of the following: Nicotine, tar, batteries, smoke.
Spearmint: Filter flavour composition: carvones; menthol; limonenes; vanillin; menthone; myrcene; eucalyptol; alpha pinene; beta pinene; trans beta caryophyllene; isomenthone. This product does NOT contain any of the following: Nicotine, tar, batteries, smoke.
What is the shelf life of your flavoured crush filters?
Our flavoured crush filters have a shelf life of approximately 12 months when stored in a cool, dry place.
Can I mix and match the different flavours with different colour devices?
Yes, the colour of the device does not determine what flavour you can choose for example: You can purchase a Pink Panther Device and Blue Ice Flavoured Filters. It does not make any difference.
How often do I need to replace my device?
You shouldn't have to replace your device unless there is general wear and tear or your device has been misplaced. Because there are no batteries, the device has extended longevity.
Why is there no smoke?
The Easy Air device was designed to help the mental, physical and oral fixation of smoking and vaping without the harm of actual heated smoke, tar and nicotine.When inhaling air through the device, the drag is meant to give you the sensation of pulling on a vape or cigarette with a light sense of flavour in your mouth.There is no smoke that comes out of this device.Remember, this is not another vape or a cigarette, it is a device to assist in breaking your habit.
I'm not getting much or any flavour, why is this?
Did you remember to crush the filter to release the flavour?
It usually takes a few long, frequent draws (say 5 or 6) to get the flavour coming through. Remember it is very different to a normal vape which has a large release of flavour and heated smoke...Try adjusting the airflow at the base of your device by turning the bottom to open up and close the airflow hole. Do this while sucking air through your device to determine the level of flavour intensity.
Again, please remember this is NOT a vape, it does take a bit of getting used to so unless you're ready to quit and make the change, you need to expect the change in what you're used to.
It's a journey, but you've got this!
Will the Easy Air device stop me from vaping or smoking?
Many people will ask: Will the Easy Air device help me to stop vaping or smoking and there are 2 very simple YES and NO answers to that question:
YES: The Easy Air device will most definitely help you to stop vaping or smoking if you are ready and willing to quit.It was designed to help the mental, physical and oral fixation of smoking and vaping without the harm of actual heated smoke, vape oils tar & nicotine.
NO: The Easy Air device will not stop you from vaping or smoking unless you are prepared to commit to giving up your bad habit. You have to be ready and want to quit.The device will help you through the physical, mental and oral temptations and create a sense of relaxation through the calm & managed breathing. With the vibrating ball, it creates a sensory element that gives you a sense of feeling that you are experiencing something. With the adjustable airflow, you can increase or decrease your level of pull strength which too, gives one a sense of pulling on a vape or cigarette.
The most difficult part of the transition is the nicotine cravings and withdrawals. Those that vape with 0 nicotine may find the transition a lot easier versus those who smoke cigarettes or vape with a particular nicotine percentage.
Having said that, we have had such wonderful feedback from customers who smoke cigarettes and nicotine vapes and have found the transition so much easier than going cold turkey and have managed to break their smoking habit. (Some reviews regarding this can be seen in our Facebook and Instagram pages.)
How long does shipping take for my order?
Orders are typically processed within 1-5 business days. Once shipped, delivery times may vary based on your location. We utilize Pudo Locker to Door services for shipping within South Africa, with a flat rate shipping fee of R79.00.
What should I do if my order arrives damaged?
If your order arrives damaged, please contact us immediately at jenna@upmrkt.co with your order number and a photo of the damaged item. We will address these issues on a case-by-case basis and strive to find a satisfactory solution.
Do you offer store pickup options?
Yes, we offer store pickup at our location: Please ensure to provide your contact number and email when placing an order to arrange for pickup. You will receive an email notification when your order is ready.
How can I contact customer support for further inquiries?
If you have any additional questions or require assistance, please do not hesitate to reach out to us at jenna@upmrkt.co We are here to help you with any inquiries you may have.