Shipping Policy

ORDER PROCESSING:

Please allow 1-2 business working days to process your order. Expect an email within 1-2 days to let you know your order is on the way!

PICKUP: (Limited)

Orders can be picked up with prior arrangement. Please ensure you give us your contact number and email when placing an order to arrange this. An email will be sent when your order is ready for pickup.

FLAT RATE SHIPPING:

Orders are generally shipped within 2-7 business days using Pudo Locker to Door services. Flat rate shipping fee of R79.00 applies to orders shipping to locations in South Africa.

REFUNDS, RETURNS AND EXCHANGES

We accept returns up to 5 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at jenna@upmrkt.co with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at jenna@upmrkt.co  (It’s just .co )